Privacy Policy

Front Desk by SecondBid — how we handle information. Last updated October 22, 2026.

What we collect

• Intake details: the business and contact information you give us on the intake form — business name, contact details, services, hours, service area, and booking rules — so we can build your receptionist.
• Client call data: for businesses using the service, the recordings, transcripts, and summaries of calls the receptionist answers for that business.
• Demo-line calls: calls to our public demo line are answered by an AI receptionist for a fictional business and are recorded for demonstration quality purposes, as stated on the demo pages.

Why we collect it

To operate and tune the service: answer and book calls, flag emergencies, send you your call summaries and weekly report, and improve accuracy on your account. We also use contact details to respond when you write to us.

What we never do

• We never sell personal data.
• We never use one client's data for another client.
• Demo-line calls are not shared with third parties.

Retention, export, and deletion

Call recordings, transcripts, and summaries belong to the client whose line they came from. You may request an export or deletion of your data at any time by emailing us. On cancellation, you get a full export and our access is switched off, confirmed in writing.

Contact

Privacy questions or requests: matt@secondbid.co.