Front Desk by SecondBid — plain-language terms. Last updated October 22, 2026.
Front Desk by SecondBid is a managed AI voice receptionist service for home-services businesses. The receptionist answers calls in your business's name, answers questions from the facts you provide, books appointments into your calendar by your rules, takes complete messages, and flags emergencies the way you define them.
The receptionist is an artificial intelligence system. It identifies itself as your AI receptionist and never pretends to be a person. Calls are recorded and transcribed so you can check quality and keep records, and callers are told the call may be recorded.
We stand behind her work: if she's not booking jobs for you, we keep tuning her until she is. You hear her live before you pay in full — that's the deal.
You own your phone number, your accounts, and your data, from day one. We never port your number — calls forward to the service, so leaving is as easy as turning the forwarding off. On exit, you get a full export with our access switched off, confirmed in writing.
You are responsible for the business facts you load — your services, hours, service area, prices, and booking rules. The receptionist quotes only what you approved, and you review your own demo before your line goes live.
The service is provided as-is for answering and scheduling. We run, monitor, and tune it, but software can make mistakes, and we do not promise it will be error-free. You remain responsible for your own business decisions and for the facts and rules you give us to work from.
Questions about these terms: matt@secondbid.co.