Every shop has them: customers who used you once, maybe twice, then went quiet. They already know your name — they're the cheapest jobs you'll ever book. We run a done-for-you email campaign that wakes them up, written in your shop's voice, and you approve every word before anything sends.
Start with your list — email us
$0 upfront · You approve every draft · You pay only if jobs book
Your past customers, in whatever format you have them — a spreadsheet, an export from your software, a photo of a notebook. A name and an email is enough to start. We clean it and tell you the real count.
We write three emails in your voice around one clear offer. Nothing sends until you've read and approved all three.
Three touches over about two weeks, sent on our rails so your domain stays clean. Replies land in your inbox — you take it from there.
Bookings count for 30 days after the final send. We reconcile the results together, then you pick how to pay.
$0 upfront
If jobs book within 30 days of the final send, the fee is your choice — made after you've seen the results, not before:
If the campaign books, the natural next step is not waiting another year for the next push. Always-On Win-Back keeps it going: every month, the customers who have newly gone quiet get the same treatment, plus two full-list seasonal pushes a year and a one-page monthly report. Month-to-month, no setup fee — and it starts only after a first campaign that actually booked. We don't sell you the ongoing thing before the first one works.
Front Desk shop? The two pair up — win-back fills the board, and she answers the calls it generates.
Typically 12 months or more since their last job with you. If your list doesn't track dates, we work with what you have — a full past-customer list still beats a cold one.
Three things: the list, your approval on the drafts, and a note of what booked (we reconcile together at the end of the 30-day window). That's the whole workload on your side.
No. The campaign sends from our setup in your shop's name, and replies come to your inbox. If you later add Front Desk, that's a separate build with its own intake form.
Good — keep doing it. This is the dormant-only campaign most shops never get around to: a different audience and a different message, written for the people the regular blasts stopped reaching.
Yes — they're built to pair. Win-back fills the board with past customers; Front Desk makes sure the calls those campaigns generate actually get answered, 24/7. The natural order is win-back first — it's $0 upfront — then the front desk once the phones start ringing.
Email us your shop name and roughly how many past customers you have. We'll tell you straight whether your list is big enough to be worth a campaign.
Or hear the other half of SecondBid first: call the live Front Desk demo — (786) 983-5692.